Frequently Asked Questions

How do I get started with Fluentia?

Simply create a free account and choose your native language and the language you want to learn. You can then start with AI-powered conversations, interactive stories, or grammar games.

Do I need to pay to use Fluentia?

Fluentia offers a free tier with access to core features. Paid subscriptions provide additional benefits like priority support and more usage. Check our pricing page for details.

What languages are supported?

Fluentia supports multiple languages. You can select from available languages when setting up your account. More languages are being added regularly.

What features does Fluentia offer?

Fluentia includes AI-powered conversations with personalized tutors, interactive stories, grammar games, and flashcard systems. Each feature is designed to help you learn naturally through immersive experiences.

How does the AI conversation feature work?

The AI conversation feature matches your proficiency level and provides realistic dialogues with response options. You can practice speaking and understanding your target language in a safe, interactive environment.

Can I track my progress?

Yes! Fluentia tracks your progress, including words learned, XP gained, and your overall learning progress. You can view your progress in the progress section of the app.

How do I cancel my subscription?

If you subscribed directly through our website, you can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period.

If you subscribed through an app marketplace (Apple App Store, Google Play Store, etc.), you must cancel through that marketplace. We cannot cancel marketplace subscriptions.

What is your refund policy?

Refunds are not guaranteed. For direct website purchases, we handle refund requests on a case-by-case basis. Refund requests with detailed error reports or technical issues are prioritized. Please contact dev@arendtdigital.com with your order details and explanation.

For app marketplace purchases: If you subscribed through the Apple App Store, Google Play Store, or another marketplace, refunds are subject to that marketplace's policies. You must request refunds directly through the marketplace.

How do I update my payment information?

You can update your payment information in your account settings under the billing section.

The app is not loading properly. What should I do?

Try refreshing the page or clearing your browser cache. If the issue persists, check your internet connection. For paid subscribers, you can contact support at dev@arendtdigital.com.

I'm experiencing errors. How do I report them?

Please include as much detail as possible: screenshots, error messages, steps to reproduce, and your browser/device information. Paid subscribers can email support directly. Free users can use the AI support assistant or include error details when requesting a refund.

Is my data safe?

Yes, we take data security seriously. Your data is encrypted and stored securely. However, as an independent application, we encourage users to maintain their own backups of important data. See our Privacy Policy for more details.

How can I get help?

Free users can use the AI support assistant or browse this FAQ. Paid subscribers can contact us directly at dev@arendtdigital.com and typically receive a response within 2-5 business days.

What's the difference between free and paid support?

Free users have access to the AI support assistant and FAQ. Paid subscribers get direct email support with guaranteed response times and priority handling for technical issues.